Other solution
The survey link
A link in an email nobody opens
- Sent to an inbox. Almost nobody reads it.
- You get a score, but not the reason.
- Nothing happens when someone is unhappy.
Customer experience & reviews
Hear everycustomer.
After each visit, Robin checks in with your customer by text, email or phone, in your business’s name. You learn how the visit went. Happy customers are asked for a Google review.
Only name, cell and email · HIPAA compliant, BAA for healthcare
Built for
Overview
What you are usually sold.
Two of these are why your review score has not moved. The third is the only one that asks every customer.
Other solution
The gated funnel
Ask how it went. Only send happy people to Google.
- This is review gating. It breaks Google's review policies.
- Your rating stops meaning anything.
- The complaint still goes public, later.
Our solution
Robin
A real chat, in your name, with every customer
- A text they answer, because it sounds like you.
- Every customer is invited. No one is screened out.
- Unhappy customers reach you first, in private.
- Themes in their own words, not just a number.
- Never pushy. Never salesy.
The surface
Everything your business sees.
In your name
Your customer never sees applaud.
The message, the number and the follow-up all belong to your business.
Every customer
No one screened out.
A text, not a survey
Privately
Bad experiences reach you first.
Read, not counted
Themes in their own words.
We read every reply, so you learn what caused the score.
Only a name, a cell and an email
One customer, end to end
What happens after your customer leaves.
01 · the moment
She already has an opinion. Nobody ever asks for it.
2:16pm · ten minutes after she left
2:14pm · appointment ends
2:15pm · she gets in the car
2:16pm · nobody asks her anything
02 · the message
Robin texts her, in your business’s name. She answers.
Never applaud’s name. Yours.
Hi Maya — thanks for coming in today. How did we do?
Honestly really good. Front desk were lovely.
03 · the fork
Every customer. Same invite. No one hidden.
Good visits go to Google. Bad ones come to you first.
One tap, while it is fresh.
04 · the pattern
You stop guessing. You see themes, not just a number.
Illustrative — your own data, weekly.
Hear it yourself
This is the voice your customers hear.
Press the button and talk. Robin answers questions about applaud from the same fact sheet our text chat uses. No script. No sales pitch. Nothing here is a recording. You will need a microphone. The session ends after three minutes.
Robin
Ready when you are
Talk to Robin. Out loud.
Our own voice AI. Ask her anything about applaud, and cut in whenever you like.
microphone required · 3 minutes
The conversation
awaiting input
ready when you are
Press start and allow the microphone. Ask her anything about applaud.
How it works
Two things we do, in plain words.
Customer experience. After a visit, every customer gets a short message from your business, by text, email or phone. It asks how the visit went. We read the replies and tell you what was good, what was bad, and what to improve.
Review generation. Customers who had a good visit are asked, once, to say so on Google. Never pushy. We want a good conversation, not a sale.
A text first. A call or email if they prefer.
Some customers answer a text in seconds. Some would rather talk, so Robin can call. Some prefer email. Your team never has to chase anyone.
Read, not just scored
We read every reply in full. You get the reason behind each rating, in the customer's own words. Not just a number.
It comes in your name
The message comes from your business, with your name on it. Customers reply because they know who is asking.
Compliance and security
Healthcare-grade security, for every business.
A BAA for every healthcare account
Healthcare clients sign a BAA with us before we contact a single patient. Our vendors sign one with us too.
Only the data we need
Name, cell phone, email and visit date. Plus their replies. Never medical records. Encrypted at rest.
Opt-outs honored instantly
STOP works in under a second. We respect quiet hours in your local time.
Read more at HIPAA & BAA.
Integrity
Every customer gets the same invitation.
Nothing gated.
Review gating means asking only the happy customers and hiding the rest. The FTC calls that deception, and the business takes the risk. We refused to build it. That is not a limit of the product. It is the product. Robin sends the same invite to everyone. So the score you end up with is real.
One messageSame inviteEvery customer
FAQ
Common questions
“My front desk already asks.”
Out of every 100 customers, about 70 would leave a review. About 7 do. Your front desk is busy looking after people. The gap is not effort. It is a system that asks every customer, every time, at the right moment.
“What if a customer had a bad visit?”
They get the same invite. Hiding unhappy customers breaks Google's review policies, and we do not do it. But their feedback also comes to you first, in private, so you can fix it.
“Is this HIPAA-okay?”
Yes. Healthcare clients sign a BAA with us before we contact anyone. We take each customer's name, cell phone, email and visit date, never medical records. Data is encrypted. Access is logged. Robin never talks about medical care.
“How does it get my customer list?”
It connects to the systems you already use, like your booking software or EHR. It works from finished visits. No spreadsheets. Nothing new for your team to learn.
“How fast do reviews show up?”
The first invites go out the day you connect. Most businesses see their first reviews within two weeks. Google likes fresh reviews.
“Is Robin pushy?”
No. Robin asks how the visit went and listens. If a customer is happy, it asks once for a review. We want good conversations, not sales.
“What's the catch?”
There is none. You pay only for reviews that post. Your bill is capped, so it never runs away. Your results are not capped: every customer is still asked. No retainer. No monthly fee. No setup cost. Cancel any month.
First light
Wake up to what your customers really think.
The analysis takes about a minute. A call with a founder takes fifteen, if you want one. Your customer list does the rest.
Or run any of our three free tools
Pay only when a review posts. Capped bill, unlimited results. No retainer. Cancel any month. HIPAA compliant for healthcare.