M
Marisol J.
New 5-star review · Just now
“Dr. Whelan and the whole front desk made my whole family feel cared for. Five stars all day.”
Pay only on results · Done-for-you · Built for healthcare
applaud reaches out to every patient after their visit with a quick experience check, makes it effortless for happy patients to share publicly, and turns concerns into operational feedback for your team. You pay only when a review actually lands.
HIPAA-aware outreach + BAA
We handle the EHR setup
Humans, never chatbots
Built for the practices that take their reputation seriously
Multi-location dental groupsFamily medicine clinicsDermatology practicesMedspa networksPediatric practicesOrthopedic specialistsVision clinicsENT groupsWomen's health practicesCosmetic dental practices
The deal
Pay only when a real review actually lands.
No setup fee. No integration fee. No monthly platform tax. You pay a flat rate per posted review — and not a cent if we don't deliver. That's the whole pricing model.
- $0 to install and integrate your EHR
- $0 to train the outreach script
- $0 in monthly software fees
- $0 if zero reviews post that month
- Cancel any month, no penalty
- BAA signed before kickoff
0%
of patients check reviews before booking a new provider
0.7×
more new patient bookings at 4.5★ vs 3.5★ rated practices
0%
average visit-to-review conversion on applaud
0 hr
from completed visit to first experience check
The platform
A review engine. Not a review tool.
Most software hands your front desk another tab to manage. applaud quietly does the outreach end-to-end, then reports exactly what it did and who needs a human touch.
Real people, not automation
Our team reaches out to your patients on your behalf — by call, email, SMS, and even a personalised gift. Real people, never automation. Warm, on-brand, framed as a quick courtesy check on the visit — never a marketing ask.
SMS + email that actually lands
Healthcare-tuned templates sent from pre-warmed numbers across every state. Deliverability is tested weekly so your messages don't land in spam.
Your happiest patients, heard the loudest.
Every visit ends with a short experience check. Patients who want to share publicly get a one-tap path to do so. Patients with concerns route to your practice manager as operational feedback your team can actually act on.
Per-provider funnel
See Visit → Conversation → Promised → Posted for every provider, location, and week.
HIPAA-shaped from day one
BAA on every plan. No PHI in templates. SOC 2 Type II in motion.
EHR-native, no IT lift
We do the Epic, Athena, eClinicalWorks, NextGen, Dentrix, Eaglesoft, or Open Dental setup. You sign one BAA and watch it work.
Done for you
You don't install us. We install us.
Nobody on your team becomes the “applaud admin.” Onboarding is a single hour with your practice manager. Then we go quiet and just deliver reviews.
- 01
EHR & PM integration
Epic, Athena, eClinicalWorks, NextGen, Dentrix, Eaglesoft, Open Dental — we do the connection.
- 02
Our review team
We bring a trained outreach team that already knows how to ask. You don't hire or train a team — we just start generating reviews.
- 03
Our research
Every approach is built around your practice and your patients — backed by our research across thousands of healthcare review conversations. Designed for the highest five-star yield without sounding like a marketing ask.
- 04
Outreach team staffing + training
A dedicated team, America-based, trained on your practice's tone and pace.
- 05
Ongoing improvement
We review every conversation and refine our timing, messaging, and channel mix as we go — so your conversion keeps compounding, without anyone in your practice lifting a finger.
How it works
Set it up once. Watch your ratings move every week.
01
Sync your visits
Plug into your EHR or practice management. Completed visits start flowing hourly — or instantly with webhooks.
02
We reach out, the right way
Inside healthcare-appropriate windows, our specialist outreach team reaches out to every patient on your behalf — through our dedicated review network. SMS and email follow up the misses.
03
Reviews land where you want
Patients who had a great experience get a pre-filled link and post directly to your Google Business Profile — or any review destination you pick (Yelp, Healthgrades, Vitals, your own page). Patients who flagged a concern route to your practice manager as operational feedback your team can act on.
04
Reporting, however you want it
Realtime alerts via Slack, email, or SMS the moment something matters. Weekly roundups and a standing call with your dedicated account manager keep the big picture clear. Whatever rhythm your team actually opens.
Trust & HIPAA
Built for healthcare, not adapted to it.
applaud started inside a healthcare-facing operation, not in a generic SaaS lab. The compliance posture isn't bolted on — it's the whole product's spine.
Guardrail
BAA on every plan
Signed Business Associate Agreement included with the trial. Not an add-on.
Guardrail
PHI never leaves your EHR
We sync the minimum necessary: name, phone, visit date, provider. Nothing clinical, ever.
Guardrail
Audit log of every touch
Every call, message, route decision logged with timestamps. Your compliance team can pull it any day.
Guardrail
Consent-honored outreach
Opt-outs respected instantly across channels. No SMS without prior consent on file.
Pricing
Pay per review. Nothing else.
You pay a flat rate for each review that actually posts on your Google profile. Zero in months we don't deliver. We'll walk through the exact numbers on your demo.
No monthly feeNo setup costNo per-location chargeNo minimum termCancel anytime
Book a walkthrough
20 minutes. We'll show you your competitors, your gap, and the exact cost to close it.
Everything included
- Trained human team — branded as your practice
- SMS + email follow-up sequences
- EHR / PMS integration (Dentrix, Eaglesoft, Open Dental, and more)
- Per-provider leaderboards + real-time dashboard
- Negative-feedback routing to your team
- AI call analysis + coaching
- Dedicated account manager
- BAA on every account — HIPAA-aware by default
Multi-location groups and DSOs — volume pricing available. Talk to us.
Insights · written by us, sent when there's something to say
The playbook, in your inbox.
What we're learning about local SEO, review-rank dynamics, and what's actually moving new-patient calls in healthcare. One short email per post — typically two a month.
One email per post. No spam. Unsubscribe with one click any time.
Your next twenty reviews are sitting in your EHR right now.
Twenty minutes on a call. We'll walk through your visit flow and tell you exactly what to expect in the first ninety days. You pay only if reviews land.