Questions we hear all the time.

You pay per posted Google review only. No monthly fee, no setup cost, no per-location charge. If zero reviews post in a given month, you owe nothing. Book a walkthrough for pricing details.

No. There is no monthly retainer, no platform fee, and no minimum spend. If zero reviews post in a given month, you owe nothing.

All-in. It covers the outreach team, SMS follow-ups, email outreach, EHR integration, reporting, and your dedicated account manager. No hidden fees.

Birdeye is a software platform that sends automated SMS and email review requests. applaud uses real outreach specialists backed by SMS and email. Birdeye charges $300–$1,500/month per location regardless of results. applaud charges per posted review only — you pay for outcomes, not software. Birdeye converts around 5% of patients; applaud converts around 30%.

Podium is a messaging-first platform at $249–$449/month per location with automated review requests. applaud replaces the automated ask with a member of our team, converting roughly 6× the rate — with pay-per-result pricing and no monthly fee.

Yes. Every applaud account includes a signed Business Associate Agreement (BAA). Patient data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We pull only the minimum necessary data — name, phone, email, visit date, and provider. No diagnoses, notes, or clinical data.

No. applaud contacts all eligible patients equally — we do not filter by predicted sentiment, satisfaction score, or any other signal. Every patient receives the same invitation. We do not gate, suppress, or incentivize reviews in any way.

Most practices see their first new Google reviews within 3–7 days of launch. Review volume compounds over the first 30–60 days as the operation reaches full outreach cadence.

Med spas, cosmetic and general dental, orthodontics, dermatology, plastic surgery, hair restoration, IV hydration and wellness clinics, LASIK and vision, audiology, veterinary, and concierge medicine practices.

After a visit syncs from your EHR, a member of our team reaches out to the patient across calls, SMS, and email. Our team is warm-branded as your practice — never as applaud. Patients who agree are guided to leave a Google review.

Yes. No contract, no minimum term, no cancellation fee. Cancel any month and all outreach stops immediately.

Yes. We offer a free competitive audit that benchmarks your Google review profile against your top 3 local competitors. It ships as a PDF within an hour of requesting it. No credit card, no commitment.

A 3-page report covering your current Google review count, star rating, review velocity, and how you compare to your nearest competitors on all three metrics. It highlights the specific gaps and what closing them would mean for local-pack ranking.

Every review originates from a real patient encounter synced from your EHR. We only contact patients who actually visited your practice. We never incentivize, fabricate, or purchase reviews.

Google Business Profile is the primary target. Google reviews have the highest impact on local search ranking and patient acquisition for healthcare practices.

Yes. applaud integrates with most major EHR and practice-management systems including Epic, Athenahealth, Kareo, Dentrix, Eaglesoft, Open Dental, and others. We also support manual list uploads and CRM integrations.

applaud was founded by Tom North. The company is built specifically for healthcare practices that want more Google reviews without the overhead of managing the outreach themselves.

applaud serves healthcare practices across the United States. The team operates remotely with a focus on the U.S. healthcare market.

Yes. Med spas and aesthetic practices are one of applaud’s core verticals. The outreach is tailored to the medspa visit flow — consultations, treatments, and follow-ups all trigger review requests at the right moment.

Yes. applaud works with both cosmetic and general dental practices. We integrate with Dentrix, Eaglesoft, Open Dental, and other dental PMS systems. Dental is one of our largest verticals.