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ResearchSep 3, 2026

Asking Every Patient Pays. The Score Is Just the Trigger.

Twenty-seven sources on what patient feedback is actually worth to a private practice: 5–9% of revenue per displayed star, a 5.8-fold malpractice-risk gradient in complaint counts, and why asking everyone is both the compliant design and the effective one.

WritingAug 21, 2026

Making the score move the practice, not the other way round

Most practices that adopt NPS measure it well and act on it never. The evidence says the number adds little on its own — so stop managing to it. Use it to sort the week's conversations, then run the themes: one theme, one owner, one week.

WritingAug 18, 2026

When a machine recommends your practice, it is reading your reviews

People say they are increasingly asking an assistant who they should see. The number is self-reported and probably soft — but the mechanism it points at is real, and it means something is summarising your reviews into a sentence. A practice whose reviews contain only ratings gives it nothing to say.

WritingAug 13, 2026

Routing is not gating

Showing the Google review link only to your nines and tens has a name, and Google wrote it down. Here are three questions that will find the gate in whatever software you already run, and one of them is a number your vendor already has.

WritingAug 8, 2026

What the research actually says about patients choosing a doctor by reviews

The sourced version of this claim is narrower, older and more useful than the one on the slide. Three real studies say reviews are a screening filter, not a choosing one — and that changes what you do about it.

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