Your rating is an average. Your patients are not.
Google shows one number, averaged over the handful of people who left a review — some of them years ago. We read every review you have, and show you the rating behind that rating: what your last ninety days actually look like, and the themes your patients keep returning to in their own words.
From a real report
4.6
Public rating
3.5
Last 90 days
“I questioned some charges I never understood. The manager rudely told me that if I didn’t agree, I should find another clinic.”2★ · dated, verbatim, from your own listing
- Nothing is posted, changed or contacted
- Public Google reviews only
- No card, no call required
Find your practice on Google.
Start typing — we'll pull your listing and its live review count.
Your own patients, read while you watch.
We pull your live Google reviews the moment you press the button — up to three hundred of them — and read every one. The quotes in your report are your patients’ actual words, with the dates they wrote them. Nothing is generated, nothing is generic, and if the data will not support a claim we leave the section out rather than guess.
The rating behind the rating
Your lifetime average against your last ninety days.
What they keep raising
Themes ranked by what hurts, with dated quotes.
What you did with it
Which reviews you answered — and which you didn't.
And after the report
Your report is one photograph. This is the film.
The free report reads the reviews you already have. What most practices want next is the other ninety-five per cent — the patients who walked out happy and never wrote a word. Here is exactly how that works, and what you would be looking at.
How a quiet patient becomes a public review.
Four messages. No app for the patient to download, no form, no star widget in the waiting room. These are the actual templates — the text below is what your patients receive, word for word.
- 1
We check in
Day of the visit
Hi Sarah, it's Robin on behalf of Riverbend Family Dental. We check in with everyone after a visit. How was your experience?
The same message for every patient, from your practice’s own number. Notice what it doesn’t ask for: a rating.
- 2
They answer
Whenever suits them
Honestly great. Dr Patel explained everything and I was seen four minutes after I sat down.
In their own words, which is the one thing a 0-10 survey can never give you back.
- 3
We read it
Every reply, both channels
Reading9.4/10delightedwait timedoctor communicationQuotes are checked against what they actually typed before they are stored. Nothing is paraphrased.
- 4
We ask
Only when they're happy
So glad to hear it, Sarah! A quick review — it would mean a lot to us: g.page/r/…
One reminder on day 2, a final one on day 5, and we stop the moment they post. An unhappy patient is never asked at all — they come to you instead.
Nothing is filtered and nothing is incentivised: everyone who had a good visit gets the same invite, and what they write is entirely theirs. That is what keeps it on the right side of the FTC — and it is why the reviews read like people, because they are.
One page that tells you how your patients feel.
Not a dashboard you have to learn. Two screens: what happened this week, and what people actually said. Have a look around — this is the real thing, with a made-up practice in it.
Tuesday · Riverbend Family Dental
What patients said
Every visit we hear back about, quoted in the patient’s own words. The score is worked out from what they said — we never interrupt a patient with a rating question.
Experience score
8.9/10
read from 72 patients who wrote back
Delighted
46
warm enough to recommend you
Happy
19
positive, without the enthusiasm
Needs attention
7
something fell short
In their own words
Verbatim, never paraphrased. This is what a review is made of.
“Dr Patel actually explained what she was doing instead of just doing it. I was seen four minutes after I sat down.”
Sarah Whitfield· by text· Aug 11wait timedoctor communication“The hygienist remembered my son's name from last year. Small thing. It's why we keep coming back.”
Marcus Ellery· on a call· Aug 9staff friendliness
Worth a look
Patients who weren't fully happy. Never chased for a review.
“Nobody warned me the crown wasn't covered until I was at the desk with my card out.”
Danielle Okafor· by text· Aug 10billing clarity
The layout is the product. The practice and the patients are invented — we are not going to show you someone else’s.
The NPS you never have to run.
You already know the idea: nought to ten, how likely are you to recommend us, split into promoters, passives and detractors. The problem has never been the idea — it is that almost nobody fills the thing in, and the ones who do are the ones with something to prove.
So we do not send a survey. We ask an open question by text, read the answer, and place it on the same three bands. You get the score, the split and the quote behind every one of them — and the patient never fills in a form.
0 – 6
Needs attention
Something fell short. You hear about it while it is still fixable, and they are never asked for a review.
7 – 8
Happy
Positive, without the enthusiasm. Worth reading — this is where the small annoyances hide.
9 – 10
Delighted
Warm enough to recommend you. These are the patients who get the invite, and the ones who post.
It moves first
A bad month shows up in your score weeks before it shows up in your Google rating. That is the whole point of watching it.
Every number has a quote
No black box. Click through and read the sentence the score came from, dated, in the patient's own words.
Text and phone, one score
A patient who replies by text and another who talks on the phone land on the same scale, and every reading is kept.
It costs nothing
The monitoring is free for as long as you are with us. You are only ever billed when a review actually posts.
One honest caveat, because it matters: we do not ask patients for a nought-to-ten, so this is not a survey result and we do not call it your NPS inside the product — it is your experience score, read from what people actually wrote. Same bands, same maths, no form to fill in.
Start with the free report.
About a minute, no card, and nothing is posted or contacted. Read it, and decide about the rest afterwards.