Patient NPS & review generation
One platform for both halves of the same job: Robin checks in with every patient after their visit, in your practice’s name, and what they say becomes your experience score — while the good visits become the Google reviews that bring the next patient in.
HIPAA-first · BAA on every account · The scoring side is free for life
Built for
The loop, with Robin
Why it answers
An annual survey is a form almost nobody fills in, answered by the two extremes and read months after the thing it describes. A message you can reply to like a text gets answered by ordinary patients having ordinary visits — which is the group whose experience actually predicts your next hundred.
Scoring runs off completed visits, continuously, so the number moves week to week and a dip shows up while you can still do something about it. Nobody on your team sends a survey, chases a response, or exports a spreadsheet.
Some patients answer a text in seconds. Others would sooner say it out loud, so a call follows where it helps. Both channels write to the same patient, and every reading is kept — warm on the phone and cool by text is a real signal, not a conflict to average away.
Every reply is read in full and tagged against a fixed set of the things patients actually talk about — the front desk, the wait, being kept informed, billing. So the same thing is called the same thing every week, and a trend is a trend rather than a rewording.
Hear it yourself
Press the button and talk out loud. Robin answers questions about applaud from the same fact sheet our text chat reads — no script, no sales pitch, and nothing here is a recording. You will need a microphone; the session ends after three minutes.
Robin
Ready when you are
Our own voice AI. Ask her anything about applaud, and cut in whenever you like.
microphone required · 3 minutes
The conversation
awaiting input
ready when you are
Press start and allow the microphone. Ask her anything about applaud.
What it costs
The check-ins, the score, the promoter split and your patients' own words are never billed — not now, not later, and not as a trial that ends.
A published review is the only billable event. We can ask four hundred patients, read every answer and invoice nothing — the only way we make money is by working.
No subscription, no setup fee and no term to sit out. Invoiced weekly and itemized, so every line is a review you can go and read. Cancel any month.
The per-review rate is shown in full when you sign up, before you agree to anything — alongside your service agreement and BAA.
Integrity
Review gating — inviting only the happy patients and quietly burying the rest — is what the FTC treats as deception, and the practice carries the risk. We refused to build it. That refusal is not a limitation of the product. It is the product. Robin sends one invitation, the same one, to everyone — and the number you end up with is worth having, because it’s true.
Compliance and security
Signed before a single patient is contacted — ours to you, and down our vendor chain.
First name, phone, visit date. No charts, no diagnoses, no notes. Encrypted at rest.
STOP works in under a second, quiet hours respected in the patient’s own timezone.
The details live at HIPAA & BAA.
FAQ
We ask them how the visit went, in a sentence, from your practice — not a form with a 0-10 tile on it. If a patient answers with a number, that number is their score and it outranks everything else we hold. Most answer in words instead, and those words are read in full and scored on the same 0-10 scale. The difference is labelled wherever you see it, so a number a patient gave you never looks like one we read.
Because almost nobody fills one in, and the ones who do are the two extremes. A question you can reply to like a text gets answered by ordinary patients having ordinary visits — which is the group whose opinion actually predicts what your next hundred patients will experience.
They get the same invitation as everybody else — screening the unhappy ones out of the review ask is gating, it is what the FTC treats as deception, and we refused to build it. What changes is that their feedback also reaches you privately, quickly, while it is still fixable, instead of arriving as a public one-star.
Both, and they feed the same score. Some patients reply to a text in seconds; others would sooner say it out loud, so a voice call follows where it helps. Every reading is kept, so a patient who is warm on the phone and cool by text shows up as exactly that rather than being averaged into nothing.
Nothing per patient. It connects to the systems you already run — EHR / practice-management integration or a simple API — and works off completed visits, so the check-in goes out while the visit is still fresh without anybody remembering to send it.
Nothing, for as long as you are with us. The check-ins, the score, the promoter split and your patients' own words are never billed. The only thing you are ever invoiced for is a review that actually publishes — no subscription, no setup fee, no minimum term.
BAA on every account, signed before a single patient is contacted, and down our vendor chain. Minimum-necessary data — first name, phone, visit date — encrypted at rest. Opt-outs honored instantly. Compliance isn't a feature here; it's the chassis.
Start here
Sign up and the check-ins start going out on the patient list you already have. Or take twenty minutes with a founder first.
Or run a free review audit on your practice
The scoring is free for life. You pay only when a review posts. HIPAA-first, always.