Primary research on how patients choose a practice, and what actually moves a review count.
Twenty-seven sources on what patient feedback is actually worth to a private practice: 5–9% of revenue per displayed star, a 5.8-fold malpractice-risk gradient in complaint counts, and why asking everyone is both the compliant design and the effective one.
We analyzed 15,061,473 Google reviews across 142,417 US medical practices. The median practice holds 19 reviews. Two thirds sit at 4.8 stars or better. The separator patients actually use is not the rating — it's the count.